Privacy Policy

PRIVACY POLICY

1) INFORMATION ABOUT THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE CONTROLLER

1.1 We are pleased that you are visiting our website and thank you for your interest. Below we inform you about the handling of your personal data when using our website. Personal data are all data with which you can be personally identified.

1.2 The data controller for processing personal data on this website in accordance with the General Data Protection Regulation (GDPR) is Victoria Melbourne. The data controller is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data.

1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the controller), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the string "https://" and the lock icon in your browser’s address bar.

2) DATA COLLECTION WHEN VISITING OUR WEBSITE

If you only use our website for informational purposes, i.e., if you do not register or otherwise provide us with information, we only collect the data that your browser transmits to our server (so-called "server log files"). When you access our website, we collect the following data, which is technically necessary for us to display the website to you:

  • The pages of our website you visited

  • Date and time of access

  • Amount of data sent in bytes

  • Source/referral from which you accessed the page

  • Browser used

  • Operating system used

  • IP address (if applicable: in anonymized form)

Data processing is carried out in accordance with Art. 6(1)(f) GDPR based on our legitimate interest in improving the stability and functionality of our website. This data will not be disclosed or otherwise used. However, we reserve the right to check the server log files later if there are specific indications of unlawful use.

3) COOKIES

To make visiting our website more attractive and to enable the use of certain functions, we use cookies on various pages. These are small text files stored on your device. Some of the cookies we use are deleted after the browser session ends, i.e., after you close your browser (session cookies). Other cookies remain on your device and allow us or our partner companies (third-party cookies) to recognize your browser on your next visit (persistent cookies). If cookies are set, they collect and process certain user information such as browser and location data and IP address values individually. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie.

Cookies partly serve to simplify the ordering process by saving settings (e.g., remembering the contents of a virtual shopping cart for a later visit). If personal data is also processed by individual cookies implemented by us, the processing is carried out in accordance with Art. 6(1)(b) GDPR either for contract performance or in accordance with Art. 6(1)(f) GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective website design.

You can set your browser to notify you about the setting of cookies and decide individually whether to accept them or to exclude the acceptance of cookies for certain cases or in general. Each browser differs in how it manages cookie settings. This is described in the help menu of each browser, which explains how to change your cookie settings. You can find these for the respective browsers under the following links:

Please note that if you do not accept cookies, the functionality of our website may be restricted.

4) CONTACTING US

When you contact us (e.g., via a contact form or email), personal data is collected. The specific data collected in the case of a contact form is evident from the respective contact form. This data is stored and used solely for the purpose of responding to your inquiry or for contacting you and the associated technical administration. The legal basis for processing the data is our legitimate interest in responding to your request in accordance with Art. 6(1)(f) GDPR. If your contact is aimed at concluding a contract, an additional legal basis for processing is Art. 6(1)(b) GDPR. Your data will be deleted after the final processing of your inquiry, provided there are no statutory retention obligations to the contrary.

5) DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT AND FOR CONTRACT EXECUTION

In accordance with Art. 6(1)(b) GDPR, personal data will continue to be collected and processed if you provide us with this data for the purpose of executing a contract or when opening a customer account. The specific data collected is evident from the respective input forms. You can delete your customer account at any time by sending a message to the controller's address mentioned above. We store and use the data you provide for contract execution. After the complete execution of the contract or deletion of your customer account, your data will be blocked with regard to retention periods under tax and commercial law and deleted after these periods expire, unless you have expressly consented to further use of your data or a legally permitted further data use has been reserved by our site, about which we inform you below.

6) USE OF YOUR DATA FOR DIRECT ADVERTISING

6.1 Subscription to our email newsletter

If you subscribe to our email newsletter, we will regularly send you information about our offers. The only mandatory information for sending the newsletter is your email address. Providing further data is voluntary and will be used to address you personally. For sending the newsletter, we use the so-called double opt-in procedure. This means that we will only send you an email newsletter if you have expressly confirmed that you agree to receive newsletters. We will then send you a confirmation email asking you to confirm that you wish to receive the newsletter in the future by clicking on the corresponding link.

By activating the confirmation link, you give us your consent for the use of your personal data in accordance with Art. 6(1)(a) GDPR. When subscribing to the newsletter, we store your IP address entered by the Internet Service Provider (ISP) as well as the date and time of subscription to be able to trace any possible misuse of your email address at a later date. The data collected by us when subscribing to the newsletter will be used exclusively for the purpose of advertising via the newsletter. You can unsubscribe from the newsletter at any time via the link provided in the newsletter or by sending a corresponding message to the controller mentioned above. After unsubscribing, your email address will be immediately deleted from our newsletter distribution list, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this policy.

6.2 Sending email newsletters to existing customers

If you have provided us with your email address during the purchase of goods or services, we reserve the right to send you regular offers for similar goods or services from our range by email. For this, we do not need to obtain separate consent from you. Data processing is carried out solely on the basis of our legitimate interest in personalized direct advertising in accordance with Art. 6(1)(f) GDPR. If you initially objected to the use of your email address for this purpose, we will not send you any emails. You are entitled to object to the use of your email address for the aforementioned advertising purpose at any time with effect for the future by notifying the controller mentioned at the beginning. For this, you only incur transmission costs according to the basic rates. Upon receipt of your objection, the use of your email address for advertising purposes will immediately cease.

7) DATA PROCESSING FOR ORDER PROCESSING

7.1 The personal data collected by us will be passed on to the transport company commissioned with the delivery as part of the contract processing, insofar as this is necessary for the delivery of the goods. Your payment data will be passed on to the commissioned credit institution as part of the payment processing, insofar as this is necessary for the payment process. If payment service providers are used, you will be explicitly informed below. The legal basis for the transfer of data is Art. 6(1)(b) GDPR.

7.2 Use of payment service providers (payment service providers)

  • PayPal If payment is made via PayPal, credit card via PayPal, direct debit via PayPal, or - if offered - "purchase on account" or "installment payment" via PayPal, we pass on your payment data to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal") as part of the payment process. The transfer takes place in accordance with Art. 6(1)(b) GDPR and only to the extent necessary for the payment process.

PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal, or - if offered - "purchase on account" or "installment payment" via PayPal. For this purpose, your payment data may be passed on to credit agencies based on PayPal's legitimate interest in determining your solvency in accordance with Art. 6(1)(f) GDPR. The credit check result regarding the statistical probability of non-payment is used by PayPal to decide on the provision of the respective payment method. The credit report can contain probability values (so-called score values). As far as score values are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical procedure. Address data, among other things, are included in the calculation of the score values. Further information on data protection, including the credit agencies used, can be found in PayPal's data protection policy: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for contractual payment processing.

8) CONTACTING YOU TO REQUEST A REVIEW

We use your email address to remind you once to submit a review of your order via the review system we use, provided that you have given us your explicit consent to do so during or after your order in accordance with Art. 6(1)(a) GDPR.

You can revoke your consent at any time by sending a message to the data controller.

9) USE OF SOCIAL MEDIA: SOCIAL PLUGINS

9.1 Facebook Plugins with Shariff Solution

Special additional customs clearance fees and/or import duties are not included in the price and are the customer's responsibility.

Our website integrates so-called social plugins ("Plugins") from the social network Facebook, operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook").

To protect your data when visiting our website, these buttons are not integrated as full plugins but are only embedded in the page using an HTML link. This ensures that when you access a page on our website containing such buttons, no connection is made to Facebook servers. If you click the button, a new browser window will open, directing you to Facebook's site, where you can interact with the plugins (after entering your login details, if necessary).

Facebook Inc., based in the USA, is certified under the US-European data protection agreement "Privacy Shield," ensuring compliance with EU data protection standards.

For details on the purpose and scope of data collection, further processing and use of data by Facebook, as well as your rights and options for protecting your privacy, please refer to Facebook's privacy policy: https://www.facebook.com/policy.php.

9.2 Google+ Plugins with Shariff Solution

Our website integrates so-called social plugins ("Plugins") from the social network Google+, operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

To protect your data when visiting our website, these buttons are not integrated as full plugins but are only embedded in the page using an HTML link. This ensures that when you access a page on our website containing such buttons, no connection is made to Google+ servers. If you click the button, a new browser window will open, directing you to Google+'s site, where you can interact with the plugins (after entering your login details, if necessary).

Google LLC, based in the USA, is certified under the US-European data protection agreement "Privacy Shield," ensuring compliance with EU data protection standards.

For details on the purpose and scope of data collection, further processing and use of data by Google, as well as your rights and options for protecting your privacy, please refer to Google's privacy policy: https://www.google.com/intl/en/policies/privacy/.

9.3 Instagram Plugins with Shariff Solution

Our website integrates so-called social plugins ("Plugins") from the online service Instagram, operated by Instagram LLC, 1601 Willow Rd, Menlo Park, CA 94025, USA ("Instagram").

To protect your data when visiting our website, these buttons are not integrated as full plugins but are only embedded in the page using an HTML link. This ensures that when you access a page on our website containing such buttons, no connection is made to Instagram servers. If you click the button, a new browser window will open, directing you to Instagram's site, where you can interact with the plugins (after entering your login details, if necessary).

Instagram LLC, based in the USA, is certified under the US-European data protection agreement "Privacy Shield," ensuring compliance with EU data protection standards.

For details on the purpose and scope of data collection, further processing and use of data by Instagram, as well as your rights and options for protecting your privacy, please refer to Instagram's privacy policy: https://help.instagram.com/155833707900388/.

10) ONLINE MARKETING

10.1 DoubleClick by Google

This website uses the online marketing tool DoubleClick by Google, operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("DoubleClick").

DoubleClick uses cookies to display ads relevant to users, improve campaign performance reports, and prevent users from seeing the same ads multiple times. Google assigns a cookie ID to track which ads are displayed in which browser, ensuring that ads are not shown repeatedly. The processing is based on our legitimate interest in the optimal marketing of our website, as per Art. 6 (1) (f) GDPR.

Additionally, DoubleClick can use cookie IDs to track "conversions" related to ad requests. For example, a conversion may occur when a user views a DoubleClick ad and later visits the advertiser's website using the same browser and makes a purchase. According to Google, DoubleClick cookies do not contain any personal data.

When using marketing tools like DoubleClick, your browser automatically establishes a direct connection to Google’s servers. We have no control over the scope and further use of data collected by Google using this tool and are informing you to the best of our knowledge. By integrating DoubleClick, Google receives information that you accessed the relevant part of our website or clicked on one of our ads. If you are registered with a Google service, Google may associate your visit with your account. Even if you are not registered or logged in, Google may collect and store your IP address.

If you wish to opt out of this tracking, you can disable cookies for conversion tracking by setting your browser to block cookies from the domain www.googleadservices.com. This setting will be deleted if you delete your cookies. Alternatively, you can visit the Digital Advertising Alliance website at www.aboutads.info to learn more about cookies and manage your preferences. Finally, you can configure your browser to notify you of cookie placement, decide individually whether to accept them, or block cookies entirely. However, disabling cookies may limit the functionality of our website.

Google LLC, based in the USA, is certified under the US-European Privacy Shield framework, ensuring compliance with EU data protection standards.

For more information about DoubleClick by Google's privacy policy, visit: https://www.google.de/policies/privacy/.

10.2 Use of Google AdWords Conversion Tracking

This website uses the online advertising program "Google AdWords" and, as part of Google AdWords, conversion tracking provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). We use Google AdWords to promote our offerings through advertisements (Google AdWords) on external websites. This helps us assess the effectiveness of individual advertising campaigns in relation to the data from those campaigns. Our goal is to show you ads that are of interest to you, make our website more appealing to you, and achieve a fair calculation of advertising costs.

A cookie for conversion tracking is set when a user clicks on a Google AdWords ad. Cookies are small text files stored on your computer. These cookies generally expire after 30 days and are not used for personal identification. If the user visits specific pages on this website and the cookie has not expired, Google and we can recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a unique cookie. Therefore, cookies cannot be tracked across AdWords customers’ websites.

The information collected through conversion cookies is used to create conversion statistics for AdWords customers who have opted for conversion tracking. Customers learn the total number of users who clicked on their ads and were redirected to a conversion-tracking-tagged page. However, they do not receive information that personally identifies users.

If you do not wish to participate in tracking, you can block this usage by disabling the Google conversion tracking cookie through your browser settings. You will then not be included in the conversion tracking statistics.

We use Google AdWords based on our legitimate interest in targeted advertising under Art. 6 (1) (f) GDPR.

Google LLC, based in the USA, is certified under the US-European Privacy Shield framework, ensuring compliance with EU data protection standards.

For more information about Google's privacy policy, visit: https://www.google.de/policies/privacy/.

You can permanently disable cookies for ad preferences by configuring your browser software to block them or by downloading and installing the browser plugin available at: https://www.google.com/settings/ads/plugin?hl=en.

Please note that certain features of this website may not function or may be limited if you disable cookies.

11) WEB ANALYTICS SERVICES

Google (Universal) Analytics

This website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses "cookies," text files stored on your computer, to help analyze how you use the website. The information generated by the cookie about your use of this website (including the shortened IP address) is typically transmitted to and stored on a Google server in the USA.

This website uses Google Analytics exclusively with the "_anonymizeIp()" extension, which ensures that IP addresses are anonymized by shortening them, preventing them from being directly linked to a person. Through this extension, your IP address is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. In these exceptional cases, this processing is carried out based on our legitimate interest in statistical analysis of user behavior for optimization and marketing purposes, in accordance with Art. 6 (1) (f) GDPR.

Google uses this information on our behalf to evaluate your use of the website, compile reports on website activity, and provide other services related to website and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.

You can prevent the storage of cookies by selecting the appropriate settings in your browser software. However, please note that in this case, you may not be able to use all the functions of this website to their full extent. Additionally, you can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

As an alternative to the browser plugin or within browsers on mobile devices, click the following link to set an opt-out cookie that will prevent the collection of data by Google Analytics on this website in the future (this opt-out cookie only works in this browser and for this domain; if you delete your cookies in this browser, you will need to click this link again): Disable Google Analytics

Google LLC, based in the USA, is certified under the US-European Privacy Shield framework, ensuring compliance with EU data protection standards.

This website also uses Google Analytics for a cross-device analysis of visitor flows conducted via a user ID. When a page is first accessed, a unique, permanent, and anonymized ID is assigned to the user, which is set across devices. This allows interaction data from different devices and sessions to be assigned to a single user. The user ID does not contain any personal data and does not transmit such data to Google.

You can object to the collection and storage of data via the user ID at any time with effect for the future. To do this, you must disable Google Analytics on all systems you use, such as another browser or your mobile device.

You can disable Google Analytics using a browser plugin provided by Google: https://tools.google.com/dlpage/gaoptout?hl=en. Alternatively, click the following link to set an opt-out cookie within browsers on mobile devices. This opt-out cookie will prevent the collection of data by Google Analytics on this website in the future (this opt-out cookie only works in this browser and for this domain; if you delete your cookies in this browser, you must click this link again): Disable Google Analytics

Further information about Universal Analytics can be found here: https://support.google.com/analytics/answer/2838718?hl=en&ref_topic=6010376.

12) RETARGETING / REMARKETING / RECOMMENDATION ADVERTISING

Facebook Custom Audience via the Pixel Method

This website uses the "Facebook Pixel" from Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook"). With explicit consent, this tool allows user behavior to be tracked after they have viewed or clicked on a Facebook ad. This process evaluates the effectiveness of Facebook ads for statistical and market research purposes and helps optimize future advertising strategies.

The data collected is anonymous to us, meaning it does not allow us to identify users. However, the data is stored and processed by Facebook, making it possible to link it to the respective user profile. Facebook may use this data for its own advertising purposes in accordance with Facebook's Data Use Policy: https://www.facebook.com/about/privacy/.

You can enable Facebook and its partners to display ads on and off Facebook. A cookie may also be stored on your computer for these purposes. These processing activities are carried out only with your explicit consent in accordance with Art. 6 (1) (a) GDPR.

Consent to use the Facebook Pixel may only be declared by users over 13 years of age. If you are younger, please ask your guardians for permission.

Facebook Inc., based in the USA, is certified under the US-European Privacy Shield framework, ensuring compliance with EU data protection standards.

To disable cookies on your computer, you can configure your internet browser to prevent cookies from being stored or to delete cookies already stored. However, disabling all cookies may limit some functionality on our website. You can also disable the use of cookies by third-party providers like Facebook on the Digital Advertising Alliance website: https://www.aboutads.info/choices/.

Google AdWords Remarketing

Our website uses the features of Google AdWords Remarketing to advertise this website in Google search results and on third-party websites. The service provider is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

For this purpose, Google sets a cookie in your browser, which automatically enables interest-based advertising using a pseudonymous cookie ID and based on the pages you visit. The processing is based on our legitimate interest in the optimal marketing of our website in accordance with Art. 6 (1) (f) GDPR.

Further data processing will only take place if you have agreed with Google that your web and app browsing history will be linked to your Google account and information from your Google account will be used to personalize ads you see online. If you are logged into Google during your visit to our website, Google will use your data together with Google Analytics data to create and define audience lists for cross-device remarketing. For this purpose, Google temporarily links your personal data with Google Analytics data to form target audiences.

You can permanently disable cookies for ad preferences by downloading and installing the browser plugin available at: https://www.google.com/settings/ads/onweb/.

Alternatively, you can learn more about setting cookies and adjust your preferences on the Digital Advertising Alliance website: www.aboutads.info. Finally, you can configure your browser to inform you about cookie placement and allow you to decide whether to accept cookies individually, in specific cases, or generally block them. Disabling cookies may limit the functionality of our website.

Google LLC, based in the USA, is certified under the US-European Privacy Shield framework, ensuring compliance with EU data protection standards.

Further information about Google's advertising policies and privacy guidelines can be found here: https://www.google.com/policies/technologies/ads/.

13) RIGHTS OF THE DATA SUBJECT

13.1 Under applicable data protection law, you are granted comprehensive rights regarding the processing of your personal data by the data controller. Below, we provide an overview of these rights:

Right of Access (Art. 15 GDPR):
You have the right to request information about your personal data processed by us, including the purposes of processing, categories of personal data, recipients or categories of recipients to whom your data has been or will be disclosed, the planned storage duration or criteria for determining the duration, the existence of rights to rectification, deletion, restriction of processing, objection to processing, complaint to a supervisory authority, the origin of your data if it was not collected by us, the existence of automated decision-making (including profiling), and, if applicable, meaningful information about the logic involved and the significance and envisaged effects of such processing for you, as well as information about safeguards provided under Art. 46 GDPR when your data is transferred to third countries.

Right to Rectification (Art. 16 GDPR):
You have the right to request immediate correction of inaccurate personal data concerning you and/or completion of incomplete data stored by us.

Right to Erasure (Art. 17 GDPR):
You have the right to request the deletion of your personal data, provided the requirements of Art. 17 (1) GDPR are met. However, this right does not apply if processing is necessary to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest, or to assert, exercise, or defend legal claims.

Right to Restriction of Processing (Art. 18 GDPR):
You have the right to request the restriction of the processing of your personal data if the accuracy of your data is contested by you for a period that allows us to verify the accuracy of your data, if you refuse the deletion of your data due to unlawful processing and instead request the restriction of its use, if you need your data to assert, exercise, or defend legal claims after we no longer need it for our purposes, or if you have objected to processing based on your particular situation pending verification of whether our legitimate reasons override yours.

Right to Notification (Art. 19 GDPR):
If you have exercised your right to rectification, deletion, or restriction of processing, the data controller is obligated to notify all recipients to whom your personal data has been disclosed of these corrections, deletions, or restrictions unless this proves impossible or involves disproportionate effort. You also have the right to be informed about these recipients.

Right to Data Portability (Art. 20 GDPR):
You have the right to receive your personal data that you have provided to us in a structured, commonly used, and machine-readable format or to request the transfer to another controller where technically feasible.

Right to Withdraw Consent (Art. 7 (3) GDPR):
You have the right to revoke any consent granted for data processing at any time with effect for the future. If consent is withdrawn, we will delete the affected data without delay, provided further processing cannot be based on a legal basis that does not require consent. The withdrawal of consent does not affect the lawfulness of processing carried out based on consent before its withdrawal.

Right to Lodge a Complaint (Art. 77 GDPR):
If you believe that the processing of your personal data violates the GDPR, you have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your residence, workplace, or the location of the alleged infringement, without prejudice to any other administrative or judicial remedy.

13.2 RIGHT TO OBJECT

IF WE PROCESS YOUR PERSONAL DATA BASED ON OUR OVERRIDING LEGITIMATE INTEREST IN THE CONTEXT OF A BALANCING OF INTERESTS, YOU HAVE THE RIGHT TO OBJECT TO THIS PROCESSING AT ANY TIME, ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, WITH EFFECT FOR THE FUTURE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE AFFECTED DATA. HOWEVER, FURTHER PROCESSING MAY BE PERMITTED IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR PROCESSING THAT OVERRIDE YOUR INTERESTS, FUNDAMENTAL RIGHTS, AND FREEDOMS, OR IF PROCESSING SERVES TO ASSERT, EXERCISE, OR DEFEND LEGAL CLAIMS.

IF YOUR PERSONAL DATA IS PROCESSED BY US FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR SUCH MARKETING. YOU CAN EXERCISE THIS OBJECTION AS DESCRIBED ABOVE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING YOUR DATA FOR DIRECT MARKETING PURPOSES.

14) DURATION OF STORAGE OF PERSONAL DATA

The duration of the storage of personal data is determined based on the respective statutory retention period (e.g., commercial and tax-related retention periods). After the expiry of these periods, the corresponding data is routinely deleted, provided it is no longer required for the fulfillment of a contract or the initiation of a contract and/or there is no legitimate interest on our part in continuing to store the data.