Shipping Policy
Below you will find the average delivery time for all our packages:
Processing Time
Once an order is placed, we take 1–3 working days to process the order.
During the week it takes 1–3 working days, but if you order on a Friday or at the weekend it may take a little longer.
Average Delivery Times
Once your order has been processed, it will be dispatched and delivery takes an average of 8–12 working days.
We strive to make the ordering and delivery process as easy as possible for our customers.
Below we explain how your order will be processed and delivered.
Placing an order
The ordering process at Victoria Melbourne is as simple as possible. First, you need to go to the product page and add the product you want to your shopping cart. To do this, click on the black "Add to cart" button.
Here it is important to check that you have selected the correct variants. If everything is in order, click on the "Proceed to checkout" box. On the information page, you will need to enter the correct address details. Make sure that all the information is correct. When this information is filled in correctly, you can click on the "Continue shipping" button.
On the next page you have the opportunity to check the address data you have entered. You can now proceed by clicking on the "Proceed to payment" box.
In the payment options you have the choice between different payment methods. At victoria-melbourne.com, all payment options are SSL-encrypted, which means you can always rely on a secure payment environment.
Once you have selected the correct payment method, you will need to click on the "Complete Order" box and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event that you have any problems with your order, you can always contact us.
Track Your Order
You will receive an email with tracking information once your items have been shipped.
You can also track your order through our “track my order” page on the website.
Please note that tracking information may take up to 5 days after the order is placed to become available.
Where Can I Find My Tracking Number?
Don’t worry! Once your items have been shipped, you will automatically receive an email with your tracking number and you can also find it on the “track my order” page on our website. If, for any reason, you did not receive an email or the tracking number doesn’t work, please contact us. We're happy to assist you!
Free Shipping
Every shipment is sent completely free of charge. As a token of our appreciation to our customers, we always pay the shipping and delivery costs.
Check Your Shipping Information Carefully!
To ensure your order is processed correctly, it's important that your shipping information is complete and accurate.
Missing or incorrect information may cause delays. It is the buyer's responsibility to provide accurate details.
Please note that in cases where a package is lost or undeliverable due to incorrect information, the costs will be borne by the buyer, and we cannot offer a refund.
Order Cancellation
As we work with a fully automated system, orders are executed as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible upon receipt of the goods.
Carrier Delays
Once your order leaves our facility, it is entrusted to our reliable delivery partners.
While we expect your package to arrive on schedule, there can occasionally be slight delays of 2–5 business days due to factors like weather, high shipping volumes, or routing issues.
Please know this is completely normal and resolves quickly.
We truly appreciate your patience and understanding — rest assured, your package is on its way, and we’re here to support you at every step if needed.
Customs Delays
Customs inspections are a routine part of the shipping process as we ship from our warehouses in Asia. Occasionally, packages may be held for 2–5 extra business days for clearance.
This is a standard procedure managed by local authorities and is beyond our control.
Please don’t worry — most orders clear promptly, and a short delay is perfectly normal. We sincerely appreciate your patience, and we’re always available to assist with tracking updates or questions during this time.
Please note: Filing disputes, cancellations, or complaints without acknowledging these potential carrier or customs delays under our policy may lead to action from our side. In such cases, cancellation fees, return processing fees, and additional payment gateway charges may be applied to your refund.
We kindly ask for your cooperation in allowing the full delivery timeframe to pass before raising concerns.
Lost Shipment
We're sorry for any issues with your order. Please contact the local delivery service responsible for your shipment to get more information about the status of your package.
Do you have any questions or need more detailed information?
Don't hesitate to contact us via email at info@victoria-melbourne.com.
Our dedicated team is ready to answer all your questions and assist you.
Contact the Seller First – Before Filing a Dispute or Chargeback
If the consumer intends to file a dispute or chargeback with the bank or payment service provider, it is mandatory to contact the seller first.
The consumer must inform the seller in writing of the problem and give them the opportunity to resolve it.
This can be done by email or through the contact form on our website.
If the seller does not respond within a reasonable time or if the problem is not resolved to the satisfaction of the consumer, the latter may consider filing a dispute or chargeback.
By contacting the seller first, the consumer gives the opportunity to resolve the problem quickly and efficiently without the intervention of third parties.
